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Financial Arrangements/Billing Policies
By creating an online account, you will gain online access to a simple, up-to-date summary of your account, useful resources that answer your billing questions, and an easy way to conveniently view, manage, and pay your bill online.
For Services up to 10/31/2009
For Services from
11/1/2009 to current
Your hospital bill will be payable at discharge. If you have hospital insurance, Medicare, Medicaid, or commercial insurance, you will only be expected to pay for those items not covered by your insurance such as deductibles, co-payments, and any non-covered items at discharge.
The Insurance Department will file your insurance with the information that you gave when you were admitted. Please send your insurance claim forms directly to your insurance carrier. Any additional or updated information should be given to Registrations. You should follow up with your insurance company if payment has not been made within 30 days.
If you do not have insurance, financial arrangements will be necessary. They should be made prior to discharge with a Patient Accounts representative. You may qualify for other financial assistance programs should you meet certain income requirements. These programs can be discussed with a Patient Account Representative or with an eligibility specialist.’Representatives are available from 8:00 a.m. to 4:30 p.m., Monday through Friday, in the Patient Account Office, which is located on the first floor just off the main lobby. The Patient Accounts extension is 6961.
If you are a self-pay patient without insurance coverage, you may qualify for a discount, please contact us for details.
St. John’s also accepts Visa, MasterCard, Discover, and American Express for your convenience.
Financial Counseling
St. John's Regional Medical Center is dedicated to providing quality, cost-effective care for the people and communities of the Four-State region. The goals of our financial counselors are to help our patients find health insurance coverage or other ways to pay for their medical needs, provide patients and families an opportunity to discuss insurance coverage limitations, and lessen the mental anxiety related to their medical bills. At St. John's Regional Medical Center we strive to help you establish the best possible solution to meet your financial obligations.
Physician's Fees
Your hospital bill does not include your attending physician’s fees or the fees for consulting physicians and specialists performing and interpreting various procedures. Your physician will bill you separately.
Referral One
Referral One is a physician referral & health information service. Not only can we assist you in choosing a doctor, we also offer all kinds of information about St. John’s Regional Medical Center’s many services. If you need information about a particular support group, an agency, seminar, or workshops, feel free to call 417-625-2000.