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Billing FAQ
By creating an online account, you will gain online access to a simple, up-to-date summary of your account, useful resources that answer your billing questions, and an easy way to conveniently view, manage, and pay your bill online.
1. Will St. John's Regional Medical Center accept my insurance?
2. Why did I receive multiple bills from other providers?
3. Am I responsible for usual and customary fees that my insurance company did not pay?
4. What if I can’t pay my balance in full?
5. What do I do if I need a copy of my charges?
6. Who do I contact if I have any questions or concerns regarding my insurance payments?
8. Who do I contact if my account has been referred to a collection agency?
9. Do I qualify for a discount if I do not have insurance?
1. Will St. John's Regional Medical Center accept my insurance?
As a courtesy, we will file a claim to your insurance. Once we receive notice that your claim has been processed, we will send you a statement of any amount that is due. If your insurance does not respond directly to us within an appropriate time frame, you will receive a statement showing the full amount due.
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2. Why did I receive multiple bills from other providers?
The hospital will bill you for room, lab, x-ray and nursing services. Other entities will bill for the professional charges, such as physician’s charge and the interpretation of x-rays, etc.
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3. Am I responsible for usual and customary fees that my
insurance company did not pay?
Each insurance company has the right to determine their payment amount, which is sometimes called “usual and customary”. We do not accept usual and customary allowances as determined by private insurances as payment in full. These balances will be your responsibility. We will provide any additional documentation, when appropriate, to help process your claim for maximum benefit.
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4. What if I can’t pay my balance in full?
If you are unable to pay in full contact our Patient Account Department to make payment arrangements or to discuss other options for meeting your financial responsibilities.
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5. What do I do if I need a copy of my charges?
You may request an itemized statement for your charges by Contacting Us, or by calling our Itemized Statement request line at 417-625-2424 and choosing option 1.
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6. Who do I contact if I have any questions or concerns regarding
my insurance payments?
Please contact your insurance company directly. If you need to appeal this with the insurance, they will instruct you on the procedure that you need to follow up.
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7. Who do I contact regarding my bill, payment arrangements,
address change, insurance information or to make a payment?
You can visit us on the 1st floor of the main hospital campus at 2727 McClelland or call (800) 638-7019, or 417-625-2424. In addition we have a payment drop box available in the circle drive of our main campus entrance, which allows you to make a payment without leaving your vehicle. We also are able to accept your payment online electronically or the mailing address for the hospital is:
St. John's Regional Medical Center
3405 Solutions Center
Chicago, IL 60677-3004
Or
St. John's Regional Medical Center
2727 McClelland Blvd
Joplin, MO 64804
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8. Who do I contact if my account has been referred to a
collection agency?
Call the agency directly, even if you have a dispute as to the charges or why it was referred.
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9. Do I qualify for a discount if I do not have insurance?
St. John's Regional Medical Center does offer discounts to their uninsured patients, for details please Contact Us, or call 417-625-2424.
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